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Sainsbury’s and Argos announce national rollout of hidden disability sunflower lanyard scheme

05.11.2019

Hidden disability lanyards to be available in all stores nationwide, following a successful trial earlier this year.

Sainsbury’s and Argos have announced the nationwide rollout of sunflower lanyards in all stores, to help enhance the shopping experience for customers with hidden disabilities. Following a successful trial earlier this year, the initiative offers shoppers the option to pick up a sunflower lanyard in store, which has been purposely designed to act as a discreet sign for store colleagues that they may need to provide a customer with additional support.

As the first retailer to trial the lanyards last year, Sainsbury’s and Argos hope to build on the success of the scheme, by providing reassurance to customers with hidden disabilities such as autism, dementia, visual or hearing impairment and anxiety.

Colleagues will be happy to provide extra support such as assisting with finding shopping items or simply giving customers more time at the checkout. Lanyards will be available to collect for free and are for each customer to keep so they can use it every time they come into store.

The sunflower design is now recognised by a number of organisations across the UK and was initially adopted by Gatwick Airport, whom Sainsbury’s worked closely with throughout the trial. By using the same design, it means customers have the option to use their lanyard in shops across the UK, in the knowledge that store colleagues will recognise what it stands for.